Privacy Policy | गोपनीयता नीति

Dipika Driver Service Centre (DDSC)

Website: https://dipikadriverservicecentre.com

Last Updated: 25 October 2026

1. Introduction | परिचय

Dipika Driver Service Centre (DDSC) respects your privacy and is committed to protecting the personal information you share through our website and driver booking services.

यह Privacy Policy बताती है कि DDSC वेबसाइट पर बुकिंग करते समय आपकी व्यक्तिगत जानकारी कैसे एकत्र, उपयोग, सुरक्षित और साझा की जा सकती है।

2. Information We Collect | हम कौन-सी जानकारी एकत्र कर सकते हैं

Depending on the services you use, we may collect:

• Customer Information: Name, mobile number, email address and account details.
• Booking Information: Pickup location, destination, booking date, time, service type and booking status.
• Driver Information: Name, contact details, profile information and service-related documents, where required.
• Payment Information: Payment status, transaction reference and receipt details.
• Technical Information: IP address, browser type, device information and website usage data, where collected by the website or its services.
• Communication Records: Messages and booking-related enquiries sent to us.

हम केवल वही जानकारी एकत्र करने का प्रयास करते हैं जो बुकिंग, ग्राहक सहायता, ड्राइवर प्रबंधन और वेबसाइट संचालन के लिए आवश्यक हो।

3. How We Use Your Information | जानकारी का उपयोग

Your information may be used to:

1. Process and manage driver booking requests.
2. Contact you about booking confirmations, changes and cancellations.
3. Coordinate driver assignment and service delivery.
4. Maintain customer and driver accounts.
5. Process payments and maintain transaction records.
6. Respond to complaints and customer support requests.
7. Improve website performance, security and services.
8. Comply with applicable legal obligations.

आपकी जानकारी का उपयोग बुकिंग पूरी करने, संपर्क करने, भुगतान रिकॉर्ड रखने, सुरक्षा बनाए रखने और लागू कानूनी आवश्यकताओं को पूरा करने के लिए किया जा सकता है।

4. Booking and Driver Information Sharing | बुकिंग की जानकारी साझा करना

Where necessary to fulfil a confirmed or requested booking, relevant information may be shared with the assigned driver, customer or authorized service provider.

For example, a driver may need the customer’s name, contact number and pickup details to provide the requested service.

We do not intend to disclose personal information unnecessarily. Information may also be disclosed where required by law or to address legitimate security and fraud-prevention needs.

बुकिंग पूरी करने के लिए आवश्यक जानकारी संबंधित ग्राहक, असाइन किए गए ड्राइवर या अधिकृत सेवा प्रदाता के साथ साझा की जा सकती है।

5. Payments and Third-Party Services | भुगतान एवं थर्ड-पार्टी सेवाएँ

DDSC may offer Cash and Online / UPI payments, depending on the payment options enabled on the website.

Online payments may be processed by third-party payment providers. Those providers may handle payment information under their own privacy policies and security procedures.

DDSC should not store full card details, UPI PINs or banking passwords on its website. Customers should enter payment credentials only through the official payment interface.

ऑनलाइन भुगतान की प्रक्रिया संबंधित भुगतान प्रदाता के नियमों और सुरक्षा व्यवस्था के अधीन होगी। अपना UPI PIN, OTP या बैंकिंग पासवर्ड किसी व्यक्ति के साथ साझा न करें।

6. Cookies and Website Technologies | कुकीज़

Our website or its plugins may use cookies and similar technologies to support login sessions, booking functionality, security and website performance.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features.

7. Data Security | डेटा सुरक्षा

We take reasonable measures to protect personal information against unauthorized access, misuse, loss or disclosure.

These measures may include access controls, secure login procedures, website security updates and restricted access to sensitive information.

However, no website or electronic transmission can be guaranteed to be completely secure.

8. Data Retention | जानकारी कितने समय तक रखी जाएगी

We retain personal information only for as long as reasonably necessary for booking management, customer support, accounting, dispute resolution, security and legal compliance.

When information is no longer required, it should be securely deleted or anonymized, where appropriate and legally permitted.

9. Your Privacy Rights | आपके गोपनीयता अधिकार

Subject to applicable law, you may request to:

• Access personal information held about you.
• Correct inaccurate or incomplete information.
• Request deletion of information that is no longer required or must be deleted under applicable law.
• Withdraw consent where processing relies on consent.
• Raise a privacy complaint or ask questions about how your information is used.

To make a request, contact us using the details provided below. We may need to verify your identity before responding.

लागू कानून के अनुसार आप अपनी जानकारी देखने, सुधारने या हटाने का अनुरोध कर सकते हैं। कुछ रिकॉर्ड कानूनी या व्यावसायिक कारणों से निर्धारित अवधि तक रखना आवश्यक हो सकता है।

10. Children’s Privacy | बच्चों की गोपनीयता

Our website is not intended to collect children’s personal information unnecessarily. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate action.

11. External Links | बाहरी वेबसाइटें

Our website may contain links to third-party websites or payment services. DDSC is not responsible for the privacy practices of independent websites. Please review their privacy policies before sharing personal information.

12. Changes to This Privacy Policy | नीति में बदलाव

We may update this Privacy Policy when our services, website features or legal obligations change. The updated policy will be published on this page with a revised date where appropriate.

13. Contact Us | संपर्क करें

For privacy questions, data access requests or complaints, please contact:

Dipika Driver Service Centre (DDSC)

• Service Area: Kolkata and nearby areas, West Bengal, India
• Phone: 9836412084 / 7003988322
• Email: ddsc21sohan@gmail.com
• Website: https://dipikadriverservicecentre.com

DDSC — Your Journey, Our Service.